- Customer Service
The DogWatch Hidden Fence is a pet fencing system that uses an electronic FM radio signal to keep your dog IN a designated containment area, such as a yard; or OUT of an area, such as a swimming pool, patio, or garden. Our pet containment fences also work in the interior of your home to keep your pet off a couch or away from a kitchen counter.
A hidden wire, buried underground, carries the harmless, low level FM radio signal around the containment area. Your dog wears a receiver on a collar that emits a mild stimulation, or correction, when he gets too close to the boundary. With an indoor dog containment fence, the hidden wire runs around your couch or other containment area and is invisible to the eye. We also have "wireless" indoor units that do not require placement of a boundary wire! Ask your local Dealer to show you the options.
Your pet is trained by a DogWatch Dealer and learns the containment area through voice commands, audible warning signals from the receiver collar and visual flags that are set inside the hidden fence. Your dog goes through a training session with you for a few minutes each day for 7 to 10 days. With training, the dog remembers the placement of the flags and is taught to stay within the containment area. During the training period, flags are slowly taken away. If your dog goes to within 5-10 feet of the boundary, he’ll hear a warning sound indicating he’s too close to the containment fence. If the dog reaches the boundary, he will receive a mild correction.
The DogWatch® Hidden Fence brand is often confused with the Invisible Fence® brand and may be mistakenly referred to generically as an "invisible fence". DogWatch is not affiliated with the Invisible Fence® company. At DogWatch, we utilize exclusive safety and convenience features that make DogWatch the best in the indoor pet containment industry. There are significant differences, for example:
No. This type of stimulation has been used in dog training for over 40 years. And the amount of correction can be adjusted so that a dog receives the appropriate level of stimulation for its size. DogWatch products are used and recommended by veterinarians.
Yes. There is no limit to the number of dogs (or cats) our hidden pet fencing can protect at one time.
The DogWatch Hidden Fence System has both an internal lightning surge protector in the transmitter as well as an external surge protector.
If you experience frequent power loss, your Dealer can add a DogWatch PowerPak. This auxiliary power supply provides hours of power to your electronic fence until your household electrical service can be restored.
DogWatch Hidden Fencing can cost much less than traditional dog fencing and do far more. For example, you can contain your dog IN your yard, but keep him OUT of a pool area, garden or driveway gate. Contact your local Dealer for an estimate on your individual property. Our systems are in small urban yards and 200 acre orchards.
Once you buy the system, you can expand it or take it with you when you move.
DogWatch offers models that can cover properties up to 200 acres. You can contain your dog in or out of most anywhere, including interior features of your home such as couches, dining rooms, and counter tops. Contact your local DogWatch Dealer for a free consultation and estimate.
Typically, your Dealer will conduct initial training with you and your dog. DogWatch has developed an in-depth pet training program that takes about 10-15 minutes per day for two weeks.
The DogWatch Hidden Fence system is designed to keep your dog at home and out of trouble. It will only keep other dogs out if they are wearing a DogWatch receiver.
All dogs are different. Even within the same breed some dogs may mature earlier than others. When your DogWatch Dealer meets with you and your pet, he or she will evaluate your dog and make a recommendation as to when training should begin.
Our systems work with all breeds, ages, and sizes of dogs. However, this type of product is not intended for use with dogs that have a history of aggressive behavior.
If the initial training was done properly, this will rarely happen. If your dog does get out, check to make sure the collar is on securely. On our new receivers, check the status light. You may also increase the range of the signal to keep the dog further from the hidden fence or increase the correction level. Perhaps due to recent landscaping, there is a break in your underground wire that is invisible to your eye. Your Dealer is also available to support you. There are many ways to adjust your DogWatch System. Call your Dealer or DogWatch Customer Service if you need help.
We offer a lifetime equipment warranty on our outdoor systems installed by an authorized Dealer. There is also a limited 30-day money-back guarantee if you are not satisfied with the system.
DogWatch Hidden Fence Systems Dealers are located throughout the continental United States, Alaska, and in 17 countries including Argentina, Australia, Belgium, Canada, Chile, France, Israel, Italy, The Netherlands, Russia, Switzerland, and the United Kingdom.
We’ve been surrounding pets with freedom since 1990 and we offer the only pet containment fence that uses an FM signal to protect your pet from the random corrections that sometimes happen with other systems. We’re a privately-owned, people-oriented company that takes pride in our quality customer service. Our engineers constantly research and develop new ways to make our products the safest for your pet and the easiest for you to use in your home. We strive to create the best pet containment products in the industry. We'd be happy to answer any questions you have. Contact customer service at 1(800) 793-3436 (M-F, 9:00am -5:00pm EST.)
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I wanted to thank you for your wonderful DogWatch system and years of dedication and service. It is nice to know that we can let Zoey, our Australian Shepherd, outside and be assured that she can't escape the yard. Zoey especially loves going out to wait for our son to get off the school bus. We believe that "man's best friend" deserves the best hidden fence system, and that is definitely, Dogwatch.